Intro

usewell Limited ("we", "us", or "our") operates the usewell website and platform at https://usewell.ai (the "Service").

Your privacy is critically important to us. This Privacy Policy explains how we collect, use, store, and protect your information — including the financial and spiritual insights you choose to share with us.

• We will only ever use your information to provide the Service, improve it, and communicate with you.
• We will never sell your personal information.

If you have any questions or concerns, please contact us at contact@usewell.ai.

1. What Information We Collect

a) Information You Provide Directly

When you use usewell, you may choose to share personal and financial information manually, such as:

• Name and email address (required for account creation and email verification)
• Financial data such as income, debt levels, investments, savings, and giving levels
• Preferences and goals related to financial stewardship and spiritual growth

Providing this information is always voluntary. You can use parts of usewell without sharing financial or spiritual data.

b) Automatically Collected Information

We may collect certain technical details when you use the Service, including:

• IP address
• Device type and operating system
• Browser type and language
• Usage patterns and referring URLs

This helps us improve performance, troubleshoot, and keep the platform secure.

2. How We Use Your Information

• Provide and personalize the Service
• Generate stewardship insights and suggested next steps
• Communicate with you (e.g. onboarding, feature updates, educational content)
• Improve the design, functionality, and impact of usewell
• Keep the platform safe and functioning as intended

We process your information based on your consent and/or because it is necessary to provide the Service.

We do not sell or rent your information to third parties.

3. Use of AI and Data Processing

To deliver personalized guidance, we use AI technology powered by OpenAI. This helps us analyze the information you provide (such as income, savings, debt, giving, and investing behavior) and generate tailored insights aligned with biblical principles.

• Only relevant financial and behavioral information you provide is processed
• All inputs are sent securely and are not used by OpenAI to train its models
• Personally identifiable details (e.g. your name or email) are never sent to OpenAI

The insights generated by AI are for educational and reflective purposes only. They are not financial, legal, or professional advice.

4. Safeguarding Spiritually Sensitive Financial Behavior

We understand your financial decisions may be deeply tied to your faith. Whether you’re tracking generosity, discerning God’s provision, or seeking to steward resources for the Kingdom, this information is more than data — it reflects your spiritual journey.

We treat spiritually sensitive financial behavior with the utmost respect. We will never misuse or exploit your information. Our role is to support your journey, not to prescribe beliefs.

5. Financial Information Handling

At present, all financial data is entered manually by you. usewell does not connect directly to your bank or financial accounts.

In the future, we may enable secure integrations with trusted third parties (such as financial APIs or aggregators like Plaid or Wych). If this happens:

• You will be asked for clear permission before any connection is made
• This Privacy Policy will be updated before new integrations go live

6. Security of Your Data

We take data security seriously and use multiple safeguards:

• All data is encrypted in transit (HTTPS) and stored securely
• Email verification is required for account creation
• A one-click "Delete My Data" option is available in the app
• Access to data is strictly limited and controlled internally
• Some information is processed by trusted service providers (e.g. Resend for email) under strict agreements that protect your data

While no system can be 100% secure, we are committed to maintaining high protection standards.

7. Data Retention and Deletion

Your data is stored for as long as your account is active.

• You can delete your account and all associated data at any time using the I would like to delete my account link in the support section of the app, or by contacting us.
• Once deleted, your data is removed from our active systems and cannot be recovered.
• Deleted data may remain briefly in encrypted backups for system integrity, but will be permanently purged on the next backup cycle.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and update your data
• Request deletion of your data
• Object to or restrict processing
• Download your data (data portability)
• Withdraw your consent at any time

To exercise these rights, please email contact@usewell.ai. We will respond promptly, in line with laws such as GDPR, CalOPPA, or the NZ Privacy Act.

9. Children's Privacy

usewell is not designed for or directed to individuals under 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided information to us, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you by email and/or in-app notification.

The most up-to-date version will always be posted at https://usewell.ai/privacy, with the effective date clearly shown. We encourage you to check this page regularly for updates.

11. Contact Us

If you have questions, concerns, or requests about this policy or your data, please contact:

usewell Privacy Team
Email: contact@usewell.ai